Refund Policy

If you're having problem to use our software, you may contact us via the support form and we'll respond to your support within the next 24 hours. Our software products are offered as try before you buy so that you can evaluate and determine whether the software suit your needs. All refund request must fulfill the following refund policies.

We provide full refund based on the following conditions:

  • If you accidentally bought the software more than once
  • If our software contains bugs and failed to perform normally and there is no solutions given within an acceptable period of time. Please inform us how the problem was generated together with sample files, screenshots, error messages and etc.

We deserve rights to reject the following conditions:

  • When a user inform us that the software is not what he needs and saying that he has uninstalled it and is not going to use it without any particular reasons. Our software is offered as free trial so is the user responsibility to try out the software before purchase.
  • When a user claim a feature that is not offered within our software. Users are advice to test the trial version and read the help file before making a purchase.
  • When a user claim that our software does not compatible with technologies offered by other third-party software.
  • When a user demands a refund immediately after buying the software

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